Refund Policy Overview
At BURNMOT LIMITED, we strive to ensure customer satisfaction. If you’re not fully satisfied with your purchase, we offer a refund within a specified time.
Eligibility for Refund
Refunds are available for products that are unused, in original packaging, and returned within 30 days of delivery. Please retain your proof of purchase.
Non-Refundable Items
Some items like custom or personalized products, and used safety gear (helmets, racing suits) are non-refundable for hygiene and safety reasons.
How to Request a Refund
To request a refund, contact our support team at info@burnmot.co.uk with your order number and reason for return.
Refund Processing Time
Refunds are processed within 7-10 business days after we receive the returned product. You’ll receive an email notification once it’s complete.
Return Shipping Costs
Return shipping costs are the responsibility of the customer, unless the product is faulty or incorrect.
Refund Method
Refunds will be issued to the original payment method used during the purchase. Please allow time for the payment to reflect in your account.
Damaged or Defective Products
If your product arrives damaged or defective, please contact us immediately. We’ll arrange a return and full refund at no additional cost to you.
Exchange Policy
If you’d prefer an exchange over a refund, we are happy to replace products that meet the return criteria. Contact us for more details.
Contact Information
For any questions or assistance with your refund request, feel free to contact us at info@burnmot.co.uk or visit our website at http://burnmot.co.uk/